Delivering National Locksmith Services to BIG W: A Ten-Year Partnership Built on Trust

At Independent Locksmiths & Security, we pride ourselves on providing reliable, high-quality locksmith and security services to retailers across Australia. One of our long-standing partnerships is with BIG W, a leading national retailer with 179 stores nationwide. Over the past decade, we’ve supported BIG W in maintaining the security and smooth operation of their facilities through a comprehensive, nationwide service offering.

Consistent Service Across All Locations

Managing security across multiple locations requires more than just technical expertise – it demands coordination, responsiveness, and a deep understanding of a retailer’s operational needs.

Our national service department, based in North Parramatta, manages all jobs across the country. For stores within Greater Sydney, our in-house team of technicians attends site directly. For stores outside this region, we engage a trusted network of qualified contractors – all members of the Master Locksmiths Association of Australasia (MLAA) – to deliver the work onsite.

This approach allows us to:

• Coordinate service requests nationally through one central team
• Ensure all work is carried out by qualified locksmiths
• Process jobs and payments seamlessly
• Receive and review reports from each job to maintain quality standards

Professionalism and Expertise

As Aaron Buckland, Facilities Manager at BIG W, says:

Independent Locksmiths has consistently provided excellent service and quality of work to BIG W. Your team has consistently demonstrated professionalism and expertise in handling our various locksmith needs across multiple store locations. Your prompt response times and effective solutions have been invaluable in ensuring the security and smooth operation of our facilities. 

This testimonial reflects the core values of our team: reliability, professionalism, and technical expertise. Every project, whether big or small, is handled with the same commitment to excellence, reinforcing the trust our clients place in us.

National Reach, Local Expertise

Our national service model allows us to deliver consistent, high-quality locksmith services across Australia, backed by strong project management and reliable communication channels. Whether it’s emergency lockouts, planned maintenance, or master keying system support, we ensure that each store receives the same level of service – from Darwin to Hobart, Perth to Brisbane.

A Partnership Built to Last

We value long-term relationships with our clients, and our ongoing partnership with BIG W is a prime example. By combining national coverage with personalised service, we provide retailers with peace of mind, knowing that their security needs are handled efficiently and professionally.

As Aaron continues:

“I truly value the long-standing relationship we’ve built. Thank you for your continued dedication and commitment to providing exceptional service. We look forward to continuing our partnership.”

Learn More About Our Retail Security Solutions

Independent Locksmiths & Security continues to support major retailers with national locksmith services, access control, CCTV, and alarm monitoring. To discover how we can help your business maintain secure, smoothly operating facilities, visit our Retail Security Systems page.

📞 Or call 1300 500 600 to speak with our Sales team.