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Video is the future of Alarm Monitoring

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Do you get phone calls in the middle of the night to tell you that the alarm is going off at your workplace?

You are asleep, dead to to the world, and your mobile phone goes off at 2am. You answer it with a groggy 'Hullo' to be told by the chirpy control room operator that zone 48 is in alarm and what do you want to do about it?

I tell the operator that I will log onto the cameras at work and have a look, then call them back. Some people instruct the control room to dispatch a patrol car and to call back if there is a problem, while the old school folks jump in their car and go to the office to have a look for themselves. All of these options are disruptive to a good nights sleep.

My process is to hang up the phone and log onto the CCTV software on my phone and see if there is any action at the site. I do this in silence so I don't wake up the family. I have been able to view the cameras at work on my mobile for a few years now and this should be the minimum ability for a person who is responsible for responding to alarms at work. You can also log on on your laptop but the phones are so awesome these days and if they are hooked up to the home wi-fi then the pictures stream quickly and look great.


In the state of New South Wales the police can not be dispatched to an alarm unless there has been visual verification of a crime being committed. The only way to achieve this is through the use of video.

Normally when your alarm goes off at work it sends a text message to the alarm control room. The operator who receives the message does not have any insight into what is actually happening on site. Their skill is in being able to understand the path of travel of an intruder by the alarm zones that are going off. It looks something like: Zone 4 Alarm Warehouse Door Reed Switch followed by Zone 5 Alarm Warehouse PIR 

Now picture this scene, the alarm goes off at work and the control room gets the text message from the alarm system. Then they open up the CCTV cameras associated with the alarm zone and analyse the video. If a crime is being committed then they alert the police to attend. Then they could warn the bad guy over the loud speaker that they have been caught on video and the police are on the way. At this point the operator calls you to let you know what is going on.

Video access in the control room adds a lot of value to security alarm monitoring. The technology is now available to outsource these services to protect your property and manage your security.

There are a number of options available to enable our control room to see video on your site so the bad guys can be caught. these include movement detectors with built in cameras and full HD CCTV systems.

Speak to us today about how we can stop the phone calls to your house in the middle of the night.

Blog posted from North Parramatta NSW 2151, Australia View larger map
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